Terms of service

1. The service

Raywake gives you access to image, video and audio generation models in one studio and through an API. The models are developed and run by third parties; which models are available, and how they behave, can change. We describe each model’s price in credits before you run it.

2. Your account

You need an account to generate. You must be at least 16, and give a working email address. Keep your password and API keys secret: activity on your account and keys is yours. Tell us at hello@raywake.com if you think someone else has access.

3. Credits and payment

• Generations are paid with prepaid credits. Every generation shows its price in credits before it runs, and that is what you are charged. If a generation fails or is cancelled, its credits return to your balance.
• Credits are bought in packs through Stripe, in US dollars or, in Turkey, Turkish lira, at the prices shown on the pricing page and at checkout, including any tax that applies.
• Purchased credits are valid for 12 months from the date of purchase. Credits have no cash value, cannot be transferred or exchanged, and are used only on Raywake. The studio and the API spend the same balance at the same prices.
• If we close your account without cause, or stop offering the service, we refund the unused credits you paid for.

4. Right of withdrawal and refunds

If you are a consumer in the EU, you may withdraw from a credit purchase within 14 days, for the credits you have not used; use our withdrawal form or write to us. Credits already spent on finished generations are a service fully provided and are not refunded. The details, including refunds outside the EU, are in our refund policy.

5. Acceptable use

You agree to follow our acceptable use policy. In short: nothing illegal, no sexual content involving minors, no intimate or deceptive imagery of real people without their consent, no harassment, no infringement of others’ rights, no attempts to break or get around the service. We may refuse, remove or report content and suspend or close accounts that break these rules.

6. Your content

• You keep your rights in your prompts and uploads, and you confirm you are allowed to use them.
• As between you and us, the results you generate are yours to use, including commercially, subject to the law, these terms and the model terms below. We claim no ownership of them.
• You give us a limited licence to store and process your prompts, uploads and results only to provide the service to you. We do not use them to train models.
• Results can be similar or identical to results others generate; we cannot promise they are unique or free of third-party rights. You are responsible for how you use them.
• Uploaded files and results are stored for 30 days and then deleted. Download anything you want to keep.

7. Model terms

Some models come with their creators’ licence terms, which can restrict certain uses (for example commercial use of some open models). Those terms apply to your use of that model’s results, and you agree to follow them. You may not use results to develop models that compete with the models you used, where their terms forbid it.

8. AI-generated content

Results are made by AI and can be inaccurate, unexpected or unsuitable. We do not remove the provenance markers (such as watermarks or C2PA metadata) that models attach to their results. If you publish a result that depicts real people, places or events in a way that could be taken as genuine, you must disclose that it is AI-generated, as the EU AI Act and other laws require.

9. The API

These terms apply to the API too. Requests made with your keys are yours. We may apply rate and spending limits to protect the service. If you build a product on the API, you are responsible for your own users’ use of it.

10. Availability

We work to keep Raywake available, but maintenance, provider outages or events outside our control can interrupt it. Failed generations are not charged.

11. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given a guarantee. For slight negligence we are liable only for breach of an essential obligation (one that makes performance of the contract possible in the first place and on which you may rely), and then only for the damage typical and foreseeable for this kind of contract. Otherwise our liability for slight negligence is excluded. For business customers, our liability for slight negligence is further limited to the amount paid in the 12 months before the claim.

12. Changes

We may change these terms for good reason, such as new features or legal requirements. We tell you about significant changes by email at least 30 days before they apply; if you do not agree, you can close your account and receive a refund of unused purchased credits.

13. Law and disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live. For business customers, the courts at our place of business have jurisdiction. We are not obliged and not willing to take part in dispute resolution before a consumer arbitration board. Questions or complaints: hello@raywake.com.