Refund policy

Failed generations

Credits for a generation are held when it starts and charged only when it succeeds. If a generation fails or is cancelled, its credits return to your balance automatically. There is nothing to request.

Right of withdrawal (EU consumers)

If you are a consumer in the EU, you can withdraw from a credit purchase within 14 days of buying it, without giving a reason. Use the withdrawal form, or send a clear statement to hello@raywake.com. We confirm receipt by email.

Credits you have already spent on finished generations were a service fully provided at your request, so the withdrawal covers the credits of that purchase you have not used. We refund their share of the price to your original payment method within 14 days of receiving your withdrawal, and remove those credits from your balance.

Unused packs, everywhere

Outside the EU the same applies as a promise: within 14 days of a purchase you can ask for a refund of its unused credits, the same way.

After 14 days

After 14 days, credit purchases are not refundable, except where the law requires it, where we close your account without cause, or where we stop offering the service; then we refund your unused purchased credits.

Disputes and chargebacks

Please write to us before disputing a payment with your bank; we can usually resolve it faster. While a payment is disputed, the credits it bought are held; if the dispute is decided in your favour, they are removed.